All Jobs
All Jobs
Personal Injury Intake Coordinator Beverly Hills

Personal Injury Intake Coordinator

Full Time • Beverly Hills
Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Yerushalmi Law Firm – Beverly Hills, CA

Yerushalmi Law Firm is seeking an experienced and highly organized Intake Coordinator to lead our Intake Department. This full-time position plays a critical leadership role in managing the intake process, overseeing a team of 4–8 intake specialists, and ensuring the successful onboarding of new clients. If you're a team-oriented leader with excellent communication skills and the ability to drive results, we want to hear from you.

Responsibilities:

  • Lead and supervise the intake department, providing daily guidance and support to a team of 4–8 intake specialists.

  • Oversee and validate follow-ups on pending inquiries to ensure every potential lead is handled properly and timely.

  • Conduct regular check-ins and huddles to strategize with your team, review call succession, and align on departmental goals.

  • Monitor and track performance metrics, including first-call close rates, and implement strategies to improve conversion.

  • Review and approve incoming cases, helping the team determine which cases should be signed and which should be referred out.

  • Ensure compliance by planning and scheduling breaks and lunches based on business needs.

  • Assign signed cases to case managers in a timely and organized manner to ensure seamless handoff.

  • Act as the first point of escalation for intake-related concerns, providing solutions and direction as needed.

  • Participate in training and mentoring new intake staff.

Qualifications:

  • 2+ years of experience in an intake or customer service leadership role, preferably in a legal or medical setting.

  • Strong organizational skills and attention to detail.

  • Proven ability to manage a team and drive performance metrics.

  • Excellent communication and interpersonal skills.

  • Bilingual (English/Spanish) .

  • Proficiency with CRM systems; experience with Filevine and Lead Docket is a plus.

Schedule:

  • Monday – Friday

  • 8:30 AM – 5:30 PM

  • In-office, full-time

Compensation:

  • $25- $30 hourly rate

  • Opportunities for growth and advancement

Benefits:

  • Health, dental, and vision insurance

  • Paid holidays

  • PTO

  • Sick time

  • 401(k) plan

  • Bonus structure based on performance

--
Compensation: $24.00 - $30.00 per hour




(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or
If no code provided, add their name instead.
YERUSHALMI LAW FIRM APC Powered by